When creating a course, reminders may be created for learners. Reminders will send emails to learners before or after a certain point in the course workflow, at the time and date specified.
Multiple reminders can be set per course, and reminders can be set to repeat.
The base reminder options are listed below. As course objects are added, they will also appear in this list as Completion or Inactivity options.
- Course completion
- Course enrollment created - Available in 7.4.4
- Course enrollment end
- Course enrollment start
- Course expiration date
- Course live end date
- Course live start date
- Course start date
- Specific date
Completion reminder
A completion reminder is triggered when a learner completes a course object.
Inactivity reminder
An inactivity reminder is triggered at the specified period of time after a learner has started, but not completed a course object.
Course enrollment created
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This feature is available in 7.4.4+ |
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Reminders are used to automatically send emails or SMS text messages to learners, administrators and other users. Examples uses for reminders include reminding learners to complete an evaluation, reminding faculty of pending forms, or notifying admins of an expiring course.
Events that cause reminders to be sent are called “reminder event triggers.” Each reminder event trigger is combined with a "user segment." The user segment is the user or users who will receive the reminder. For example, a reminder event trigger called "Event date: end" will cause a reminder to be sent when the course ends. Combining this with a user segment of "incomplete" will send the reminder to all users who have not completed the course at the end of the event. This can be used to remind learners to complete any remaining incomplete course objects.
Multiple reminders can be set per course, and reminders can be set to repeat.
To enable a reminder:
- Navigate to the course.
- Click "Edit."
- Click "Course Settings."
- Click the "Reminders" link in the left tab.
- Check the "Enabled" checkbox.
- Type the number of days, hours or minutes in the "Days," Hours," or "Minutes" field.
- Select "Before" or "After" and specify the reminder event trigger by making a selection from the dropdown menu. Reminder event triggers are available in the glossary.
- For reminders to repeat, check the "Repeat" checkbox.
- Fill in the repeating increment by typing the number of days, hours or minutes into the "Days," "Hours," or "Minutes" fields in the "Every" section.
- Fill in the number of repeating reminders to be sent by typing the number of days, hours or minutes into the "Days," "Hours," or "Minutes" fields in the "For" section.
- Select a user segment to receive the reminder by making a selection from the dropdown menu. Recipient user segments are available in the glossary.
- Select the delivery mechanism of the reminder. By default, email will be selected. SMS will only be available if SMS is enabled on your EthosCE site. Contact support to enable SMS messaging.
- For test emails, please be sure to disable the reminder (uncheck 'Enabled' checkbox) or else the reminder will go out to all enrolled users.
To send a test to the administrator user, check click the "Send test" checkbox.
Warning button.
- Type the subject line or leave the default in the “Subject” field.
- Type the reminder text into the "Message" field.
- Tokens may be used in the reminder text.
- Click "Save."
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| If a new reminder needs to be added, do not reuse and update an existing reminder in its entirety, as it will not resend to users . Old reminder emails may be disabled, and a who have already received the reminder. A brand new reminder should be enabled in a new reminder field to ensure it sends. |