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- Did Zoom have an outage during the Zoom event? Please see their status page: https://status.zoom.us/
- Please check the recent log messages (Admin Wrench → Administration → Reports → Recent log messages). Is there an error reported by Zoom?
- If there is an API rate limit error, it indicates the learner registered multiple times, which will cause an issue. This can happens If the Zoom link is sent via a reminder email or signup broadcast, in addition to the Zoom course object being used. EthosCE uses the course object to protect registration limits and access before the webinar is ready to go live. If you want would like learners to have folks pre-register in advance on Zoom, then we recommend not using the Zoom course object and embedding the link in a course page.
- Were the required Zoom settings set appropriately in Zoom, per our documentation? Adding an Existing Zoom Meeting/Webinar
- Do any reports in Zoom show attendance recorded?
In the Zoom API settings, is the correct webhook endpoint configured per our documentation?
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