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Is there a required object after the certificate object? Reasoning: If there is a required course object after the certificate, for example a follow-up evaluation, it will block the user from obtaining a certificate and completing the course. Any object after the credit claim and certificate should be optional.
- Is there a certificate object in the workflow?
- Is there a certificate mapped when editing the course?
- Is the user eligible for the credit type enabled, which should be mapped to a certificate?
- Did the user recently change their profile, which could change their eligibility?
Problem:
User received the incorrect certificate.
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- Is the user eligible for the credit enabled on the course?
- Is the awarded course credit on the course mapped to the correct certificate?
- Was the credit imported and if so, is the import file correct?
- Did the user recently change their profile, which could change their eligibility?