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Enrolled: A learner with an enrollment in a course or session. Includes both active and expired enrollments.
Active: An enrolled learner whose enrollment has not expired.
Expired: Occurs when a learner's enrollment end date exists and is in the past. The learner is no longer able to access the course.
Incomplete: A enrolled learner who has not completed all required course objects in the course.
Complete: An enrolled learner who has completed all required course objects in the course.
Specific user: One or more user emails specified in the reminder’s “Email” field. The user(s) must have an account in the EthosCE site.
[ROLE]: An All users with an EthosCE system role, such as site admin, course admin, or course group admin. Not limited to enrolled users. Use with care.
Users with incomplete faculty forms: Faculty on the activity who have been assigned faculty forms that have not been submitted.
Activity author: The EthosCE administrative user who is listed in the Authored by field.

Reminder logic is evaluated at the time the reminder is scheduled to send. Reminders are not evaluated at the time the reminder event trigger happens.

For example, in a course configured with:

  • a required quiz, and;

  • a reminder set to send 10 days after enrollment to incomplete learners.

Although all learners are incomplete upon enrollment, not all learners will receive the reminder. 10 days after each learner’s enrollment, when the reminder logic is evaluated, only those learners who are incomplete will be sent the reminder.

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Course enrollment created

A course enrollment is created when a user purchases a paid course or enrolls in a free course.

User Segment

Sends reminder to:

Enrolled

The enrolled learner, at the scheduled send time, based on the learner’s enrollment creation date.

Active

The enrolled learner with an active enrollment status at the scheduled send time, based on the learner’s enrollment creation date.

Expired

The enrolled learner with an expired enrollment status at the scheduled send time, based on the learner’s enrollment creation date.

Incomplete

The enrolled learner with an incomplete enrollment status at the scheduled send time, based on the learner’s enrollment creation date.

Complete

The enrolled learner with a complete enrollment status at the scheduled send time, based on the learner’s enrollment creation date.

Specific user

One or more user accounts specified in the reminder’s “Email” field, at the scheduled time based on enrollment creation date, every time a course enrollment has been created.

[ROLE]

All users with the role selected in the “Send to” field, at the scheduled time based on enrollment creation date, every time a course enrollment has been created. Use with care.

Users with incomplete faculty forms

Not applicable unless faculty are enrolled.

Activity author

The activity author at the scheduled time, based on enrollment create date, every time a course enrollment has been created.

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Course enrollment started

A course enrollment is started when a user clicks the start button on the course or enrolls via SMS attendance.

User Segment

Sends reminder to:

Enrolled

The enrolled learner, at the scheduled time, based on when they have started the course.

Active

The enrolled learner with an active enrollment status at the scheduled send time, based on when they have started the course.

Expired

The enrolled learner with an expired enrollment status at the scheduled send time, based on when they have started the course.

Incomplete

The enrolled learner with an incomplete enrollment status at the scheduled send time, based on when they have started the course.

Complete

The enrolled learner with a complete enrollment status status at the scheduled send time, based on when they have started the course.

Specific user

One or more user accounts specified in the reminder’s “Email” field, at the scheduled time, based on enrollment start date every time a course enrollment has been started.

[ROLE]

All users with the role selected in the “Send to” field, at the scheduled time based on enrollment start date, every time a course enrollment has been started. Use with care.

Users with incomplete faculty forms

Not applicable unless faculty are enrolled.

Activity author

The activity author at the scheduled time, based on enrollment start date, every time a course enrollment has started.

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Course enrollment end

A user’s course enrollment ends on their enrollment end date (if set). The course enrollment end date is set per user, not per course.

User Segment

Sends reminder to:

Enrolled

The enrolled learner, at the scheduled time based on when their course enrollment has ended.

Active

The enrolled learner with an active enrollment status at the scheduled time, based on when their enrollment has ended.

Expired

The enrolled learner with an expired enrollment status at the scheduled time, based on when their enrollment has ended.

Incomplete

The enrolled learner with an incomplete enrollment status at the scheduled time, based on when their enrollment has ended.

Complete

The enrolled learner with a complete enrollment status at the scheduled time, based on when their enrollment has ended.

Specific user

One or more user accounts specified in the reminder’s “Email” field, at the scheduled time based on enrollment end date, every time a course enrollment has ended.

[ROLE]

All users with the role selected in the “Send to” field at the scheduled time, based on enrollment end date, every time a course enrollment has ended. Use with care.

Users with incomplete faculty forms

Not applicable unless faculty are enrolled.

Activity author

The activity author at the scheduled time, based on enrollment end date, every time a course enrollment has ended.

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Course enrollment complete

A user’s course enrollment ends when all required course objects in the course have been completed.

User Segment

Sends reminder to:

Enrolled

The enrolled learner, at the scheduled time, based on when their course enrollment has been completed.

Active

The enrolled learner with an active enrollment status at the scheduled time, based on when their enrollment has been completed.

Expired

The enrolled learner with an expired enrollment status at the scheduled time, based on when their enrollment has been completed.

Incomplete

Not applicable. This reminder event trigger and user segment will not produce any reminders.

Complete

The enrolled learner with a complete enrollment status status at the scheduled time, based on when their enrollment has been completed.

Specific user

One or more user accounts specified in the reminder’s “Email” field, at the scheduled time based on enrollment completion date, every time a course enrollment has been completed.

[ROLE]

All users with the role selected in the “Send to” field at the scheduled time, based on enrollment completion date, every time a course enrollment has been completed. Use with care.

Users with incomplete faculty forms

Not applicable unless faculty are enrolled.

Activity author

The activity author at the scheduled time, based on enrollment completion date, every time a course enrollment has ended.

Specific Date

A specific date when a reminder will be sent to recipients in the course.

User Segment

Sends reminder to:

Enrolled

All enrolled learners, at the scheduled time, based on the selected date.

Active

All enrolled learners with an active enrollment status at the scheduled time, based on the selected date.

Expired

All enrolled learners with an expired enrollment status at the scheduled time, based on the selected date.

Incomplete

All enrolled learners with an incomplete enrollment status at the scheduled time, based on the selected date.

Complete

All enrolled learners with a complete enrollment status status at the scheduled time, based on the selected date.

Specific user

One or more user accounts specified in the reminder’s “Email,” at the scheduled time, based on the selected date.

[ROLE]

All users with the role selected in the “Send to” field, at the scheduled time, based on the selected date. Use with care.

Users with incomplete faculty forms

Faculty users assigned to the course with one or more incomplete faculty forms at the scheduled time, based on the selected date.

Activity author

The activity author at the scheduled time, based on the specific date.

Start and expiration date: start

The start date of the course. This date is set in the start date field on the course. Not to be confused with the event start date.

User Segment

Sends reminder to:

Enrolled

All enrolled learners, at the scheduled time, based on the start date.

Active

All enrolled learners with an active enrollment status at the scheduled time, based on the start date.

Expired

All enrolled learners with an expired enrollment status at the scheduled time, based on the start date.

Incomplete

All enrolled learners with an incomplete enrollment status at the scheduled time, based on the start date.

Complete

All enrolled learners with a complete enrollment status status at the scheduled time, based on the start date.

Specific user

One or more user accounts specified in the reminder’s “Email,” at the scheduled time, based on the start date.

[ROLE]

All users with the role selected in the “Send to” field, at the scheduled time, based on the start date. Use with care.

Users with incomplete faculty forms

Faculty users assigned to the course with one or more incomplete faculty forms at the scheduled time, based on the start date.

Activity author

The activity author at the scheduled time, based on the start date.

Start and expiration date: end

The end date of the course. This date is set in the expiration date field on the course. Not to be confused with the event end date.

User Segment

Sends reminder to:

Enrolled

All enrolled learners, at the scheduled time, based on the end date.

Active

All enrolled learners with an active enrollment status at the scheduled time, based on the end date.

Expired

All enrolled learners with an expired enrollment status at the scheduled time, based on the end date.

Incomplete

All enrolled learners with an incomplete enrollment status at the scheduled time, based on the end date.

Complete

All enrolled learners with a complete enrollment status status at the scheduled time, based on the end date.

Specific user

One or more user accounts specified in the reminder’s “Email,” at the scheduled time, based on the end date.

[ROLE]

All users with the role selected in the “Send to” field, at the scheduled time, based on the end date. Use with care.

Users with incomplete faculty forms

Faculty users assigned to the course with one or more incomplete faculty forms at the scheduled time, based on the end date.

Activity author

The activity author at the scheduled time, based on the end date.

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Event date: start

The start date of the event. Only applicable for live courses. This date is set in the event date field on the course.

User Segment

Sends reminder to:

Enrolled

All enrolled learners, at the scheduled time, based on the event start date.

Active

All enrolled learners with an active enrollment status at the scheduled time, based on the event start date.

Expired

All enrolled learners with an expired enrollment status at the scheduled time, based on the event start date.

Incomplete

All enrolled learners with an incomplete enrollment status at the scheduled time, based on the event start date.

Complete

All enrolled learners with a complete enrollment status status at the scheduled time, based on the event start date.

Specific user

One or more user accounts specified in the reminder’s “Email,” at the scheduled time, based on the event start date.

[ROLE]

All users with the role selected in the “Send to” field, at the scheduled time, based on the event start date. Use with care.

Users with incomplete faculty forms

Faculty users assigned to the course with one or more incomplete faculty forms at the scheduled time, based on the event start date.

Activity author

The activity author at the scheduled time, based on the event start date.

Event date: end

The end date of the event. Only applicable for live courses. This date is set in the event date field on the course.

User Segment

Sends reminder to:

Enrolled

All enrolled learners, at the scheduled time, based on the event end date.

Active

All enrolled learners with an active enrollment status at the scheduled time, based on the event end date.

Expired

All enrolled learners with an expired enrollment status at the scheduled time, based on the event end date.

Incomplete

All enrolled learners with an incomplete enrollment status at the scheduled time, based on the event end date.

Complete

All enrolled learners with a complete enrollment status status at the scheduled time, based on the event end date.

Specific user

One or more user accounts specified in the reminder’s “Email,” at the scheduled time, based on the event end date.

[ROLE]

All users with the role selected in the “Send to” field, at the scheduled time, based on the event end date. Use with care.

Users with incomplete faculty forms

Faculty users assigned to the course with one or more incomplete faculty forms at the scheduled time, based on the event end date.

Activity author

The activity author at the scheduled time, based on the event end date.

Course object started

A course object is started when the user loads the course object page.

User Segment

Sends reminder to:

Enrolled

The enrolled learner, at the scheduled time, based on the course object start date.

Active

The enrolled learner with an active enrollment status at the scheduled time, based on the course object start date.

Expired

The enrolled learner with an expired enrollment status at the scheduled time, based on the course object start date.

Incomplete

The enrolled learner with an incomplete enrollment status at the scheduled time, based on the course object start date.

Complete

The enrolled learner with a complete enrollment status status at the scheduled time, based on the course object start date.

Specific user

One or more user accounts specified in the reminder’s “Email,” at the scheduled time, based on the course object start date, every time a course object has been started.

[ROLE]

All users with the role selected in the “Send to” field, at the scheduled time, based on the course object start date, every time a course object has been started. Use with care.

Users with incomplete faculty forms

Not applicable unless faculty are enrolled.

Activity author

The activity author at the scheduled time, based on the course object start date, every time a course object has been started.

Course object inactivity

An inactivity reminder is triggered at the specified period of time after a learner has started, but not completed a course object.

User Segment

Sends reminder to:

Enrolled

The enrolled learner, at the scheduled time, after a learner has started, but not completed a course object.

Active

The enrolled learner with an active enrollment status at the scheduled time, after a learner has started, but not completed a course object.

Expired

The enrolled learner with an expired enrollment status at the scheduled time, after a learner has started, but not completed a course object.

Incomplete

The enrolled learner with an incomplete enrollment status at the scheduled time, after a learner has started, but not completed a course object.

Complete

The enrolled learner with a complete enrollment status status at the scheduled time, after a learner has started, but not completed a course object.

Specific user

One or more user accounts specified in the reminder’s “Email,” at the scheduled time, after a learner has started, but not completed a course object.

[ROLE]

All users with the role selected in the “Send to” field, at the scheduled time, after a learner has started, but not completed a course object. Use with care.

Users with incomplete faculty forms

Not applicable unless faculty are enrolled.

Activity author

The activity author at the scheduled time, after a learner has started, but not completed a course object.

Course object completed

A course object is completed when the requirements of that object have been met. For example, passing a quiz, completing an evaluation or being marked attended.

User Segment

Sends reminder to:

Enrolled

The enrolled learner, at the scheduled time, based on the course object completion date.

Active

The enrolled learner with an active enrollment status at the scheduled time, based on the course object completion date.

Expired

The enrolled learner with an expired enrollment status at the scheduled time, based on the course object completion date.

Incomplete

The enrolled learner with an incomplete enrollment status at the scheduled time, based on the course object completion date.

Complete

The enrolled learner with a complete enrollment status status at the scheduled time, based on the course object completion date.

Specific user

One or more user accounts specified in the reminder’s “Email,” at the scheduled time, based on the course object completion date, every time a course object has been completed.

[ROLE]

All users with the role selected in the “Send to” field, at the scheduled time, based on the course object completion date, every time a course object has been completed. Use with care.

Users with incomplete faculty forms

Not applicable unless faculty are enrolled.

Activity author

The activity author at the scheduled time, based on the course object completion date, every time a course object has been completed.

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