SCORM Troubleshooting

Problem:

Scorm file is not loading for users or results in an error.

Troubleshoot:

1. Does the SCORM file launch successfully in SCORM cloud? Reasoning: If the SCORM file returns errors, this indicates there is an issue with the file itself, outside of EthosCE. In this case, please have your content creator review.

2. Are there any SCORM completions, according to the SCORM report?
3. Did the SCORM file change recently?
4. Is there an index.html file within the SCORM package?
5. Was SCORM published out as a supported version? Reasoning: If SCORM is missing the manifest files from not being published properly, the SCORM object will result in error. To learn more about publishing out SCORM files, please see how to publish out a SCORM package properly in Captivate and Articulate Presenter.

Problem:

Users cannot move past the SCORM file to the next course object.

Troubleshoot:

1. Does the SCORM file complete successfully in SCORM cloud? Reasoning: If the SCORM file returns errors, this indicates there is an issue with the file itself, outside of EthosCE. In this case, please have your content creator review.
2. Was SCORM published with a supported LMS reporting status?

3. Do users have a completion status, according to the SCORM report?

4. Does the SCORM file itself have any specific configurations set, for example:
   1. User must be reviewing SCORM file for a certain length of time
   2. User must pass quizzes within the SCORM file
   3. User must click each slide within the SCORM file
5. Did the SCORM file change recently?
6. If using Rise by Articulate, is the Navigation mode set to Free or Restricted? We have seen success passed to the LMS when the Navigation mode is set to 'Restricted.'