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Problem:

I receive a Zoom error when saving the course outline or visiting the Zoom course object.

Troubleshoot:

  1. Please check the recent log messages (Admin Wrench → Administration → Reports → Recent log messages). Is there an error reported by Zoom?

  2. Is Zoom having an outage? https://status.zoom.us/


Problem:

No attendance was recorded.

Troubleshoot:

  1. Did Zoom have an outage during the Zoom event? Please see their status page: https://status.zoom.us/
  2. Please check the recent log messages (Admin Wrench → Administration → Reports → Recent log messages). Is there an error reported by Zoom?
  3. Were the required Zoom settings set appropriately in Zoom, per our documentation? Adding an Existing Zoom Meeting/Webinar
  4. Do any reports in Zoom show attendance recorded?

  5. In the Zoom API settings, is the correct webhook endpoint configured per our documentation?





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