Problem:
Users are receiving and Access Denied page or a 'no certificate available' message when trying to download a certificate.
Troubleshoot:
Is there a required object after the certificate object? Reasoning: If there is a required course object after the certificate, for example a follow-up evaluation, it will block the user from obtaining a certificate and completing the course. Any object after the credit claim and certificate should be optional.
- Is there a certificate object in the workflow?
- Is there a certificate mapped when editing the course?
- Is the user eligible for the credit type enabled, which should be mapped to a certificate?
- Did the user recently change their profile, which could change their eligibility?
- Are global defaults set for certificates at /admin/structure/certificates/mapping?
Problem:
User received the incorrect certificate.
Troubleshoot:
- Is the user eligible for the credit enabled on the course?
- Is the awarded course credit on the course mapped to the correct certificate?
- Was the credit imported and if so, is the import file correct?
- Did the user recently change their profile, which could change their eligibility?
- Have you tried clearing certificate snapshots?