Issuing a Refund - Two Transactions

When issuing a refund using two transactions, it is possible for the two transactions to be reported in two different time periods. This is useful when reconciling individual transactions with another system.

1. Create a new order.

2. Add the learner, who is due the refund,  to the order by using username or email address

3. Add the same product (course) to the order, make the amount paid $0.00

4. Add an empty line item to the order, make the amount equal to the refund (a negative amount).

5. Add commit if necessary.

6. Click submit.

7. Navigate to user enrollment for the paid course

8. Modify student's enrollment based on your policy (remove, or did not attend)