- Navigate to an order.
- Click the view order icon.
- Scroll to the bottom of the order.
- Select a new status in the Order status dropdown field.
- Click "Update."
Order Statuses:
Abandoned: Learner went through EthosCE checkout to the hosted payment checkout page and did not complete their order. Order is in limbo until learner completes checkout.
Canceled: Site administrator can manually set an order to 'Canceled.' A canceled order does not automatically unenroll a learner from a course. The unenrollment would have to be done manually.
In checkout: Learner is on the EthosCE checkout page and has not completed the checkout process.
Pending: Learner has paid using a check or other payment method that requires a hold or manual processing. The order must be manually updated to 'Completed' by a site administrator.
Processing: Site administrator can manually change a 'Pending' order to 'Processing' if a check is being processed but has not yet cleared.
Payment Received: Site administrator can manually change a 'Pending' order to 'Payment Received' if a check has been received but has not yet cleared.
Completed:
Orders with a successful credit card purchase will change to 'Completed' automatically in EthosCE. The learner is then automatically enrolled.
Orders with a check order will need to manually be changed from 'Pending' to 'Completed.'