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Problem:

Users are receiving and Access Denied page or a 'no certificate available' message when trying to download a certificate.

Troubleshoot:

  1. Is there a required object after the certificate object? Reasoning: If there is a required course object after the certificate, for example a follow-up evaluation, it will block the user from obtaining a certificate and completing the course. Any object after the credit claim and certificate should be optional.

  2. Is there a certificate object in the workflow?
  3. Is there a certificate mapped when editing the course?
  4. Is the user eligible for the credit type enabled, which should be mapped to a certificate?
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