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Please check the recent log messages (Admin Wrench → Administration → Reports → Recent log messages). Is there an error reported by Zoom?
- Is Zoom having an outage? https://status.zoom.us/
Problem:
No attendance was recorded.
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- Please check the recent log messages (Admin Wrench → Administration → Reports → Recent log messages). Is there an error reported by Zoom?
- Were the required Zoom settings set appropriately in Zoom, per our documentation? Adding an Existing Zoom Meeting/Webinar
- Do any reports in Zoom show attendance recorded?
In the Zoom API settings, is the correct webhook endpoint configured per our documentation ?
- Did Zoom have an outage during the Zoom event? Please see their status page: https://status.zoom.us/