Refunds cannot be issued from EthosCE. The steps suggested here are for record keeping. To issue actual refunds consult your payment gateway provider.
When issuing a refund using two transactions, it is possible for the two transactions to be reported in two different time periods. This is useful when reconciling individual transactions with another system.
- Create a new order.
- Add the learner, who is due the refund, to the order by using username or email address
- Add the same product (course) to the order, make the amount paid $0.00
- Add an empty line item to the order, make the amount equal to the refund (a negative amount).
- Add commit if necessary.
- Click submit.
- Navigate to user enrollment for the paid course
- Modify student's enrollment based on your policy (remove, or did not attend)