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Problem:

Users are not receiving emails from EthosCE.

Troubleshoot:

  1. Is the email found in the spam folder?

  2. Are the e-mails appearing in the EthosCE maillog? 
    Reasoning: Emails listed in the maillog typically indicate a successful send from EthosCE. 
  3. Did your IT department whitelist the IP address where EthosCE email is coming from: 167.89.81.19?
    Reasoning: SPF records must be setup to allow for our server to send mail.
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