If the learner is unable to remember their password, they must reset it.
- Click the "Log in" link in the upper-right corner of the screen.
- Click on the "REQUEST NEW PASSWORD" tab.
- Enter the learner's username or e-mail address.
- Click the "E-mail new password" button.
- Click the link in the email sent to the learner.
- Enter a new password in the form that appears.
- Click the "Submit" button.
It is impossible to retrieve the existing password for a learner. They must set a new password.