If the learner is unable to remember their password, they must reset it.
Click the "Log in" link in the upper-right corner of the screen.
Click on the "REQUEST NEW PASSWORD" tab.
Enter the learner's username or e-mail address.
Click the "E-mail new password" button.
Click the link in the email sent to the learner.
Enter a new password in the form that appears.
Click the "Submit" button.
It is impossible to retrieve the existing password for a learner. They must set a new password.