Resetting Lost Password

If the learner is unable to remember their password, they must reset it.

  1. Click the "Log in" link in the upper-right corner of the screen.

  2. Click on the "REQUEST NEW PASSWORD" tab.

  3. Enter the learner's username or e-mail address.

  4. Click the "E-mail new password" button.

  5. Click the link in the email sent to the learner.

  6. Enter a new password in the form that appears.

  7. Click the "Submit" button.

It is impossible to retrieve the existing password for a learner. They must set a new password.