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Issuing a Refund - One Transaction

Issuing a Refund - One Transaction

Owned by Joel DeGrands
Last updated: May 04, 2022 by Scott Hoppe
1 min read

Refunds cannot be issued from EthosCE.  The steps suggested here are for record keeping.  To issue actual refunds consult your payment gateway provider.

  1. Edit an order.

  2. Add an empty line item.

  3. Add text to the empty line item and a negative amount for them dollars being refunded.

  4. Click Submit changes.

  5. Click the "Payments" tab.

  6. Enter a payment for the same negative amount as the refund.

  7. Click "Enter."

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